Do you still have any questions?
That's okay. We are happy to answer them.
1. What kind of enterprise you are?
HENAN TINDE POWER CO., LTD. is a large joint stock enterprise which is professional engaged in R&D, production and sales of electrical wires and power cable.
2. What are your prices?
Our prices are subject to change, depending on factors such as market and supply. We will send you an updated price list when your company contact us for further information.
3. Do you have a minimum order quantity?
Yes, we require an advancing minimum quantity for all international orders.
If you are looking for a smaller quantity to resell, we recommend you check out our website and contact us. We will do our best to meet customer's requirement.
4. What is the average lead time?
The lead time of samples is about 7 days. The lead time for mass production is 20-30 days after receiving the deposit. The delivery date is according to (1) we receive your deposit and (2) we receive your final approval for your product. If our delivery time does not match your deadline, please check your requirements again at the time of sale. In any case, we will do our best to meet your needs
5. Can you supply the relevant documentation?
Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other required export documents.
6. What kinds of payment methods do you accept?
You can pay through our bank account, Western Union or PayPal:
30% deposit in advance, 70% balance against the copy of B/L.
7. Do you guarantee safe and secure delivery of products?
Yes, we always use high quality export packing. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packing and non-standard packing requirements may incur an additional charge.
8. How about the shipping fees?
The shipping cost depends on how you choose to get the goods. You can choose express and shipping container. Express is normally the most quickest but also most expensive way. For bulk goods, by seafreight is the best solution. Only if we know the quantity, weight and way of transport of the goods can we give an accurate freight rate. Please contact us for further information.
9. What is the product warranty?
We warranty our materials and workmanship. We will always adhere to our principles that focus on our customers and provide best service to them. Our promise is to make you satisfied with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone's satisfaction. Our enterprise mission is to provide safe, energy saving,environmentally-friendly cable products and services.